Important Part Of Business Process Management †free Samples

Question: How IT And Business Process Work Together? Answer: Introduction: Business Process Technology refers to optimum utilization of technology in any Business process. BPT is an important part of Business Process Management. Technology assists in efficient operations management. Today, technology is being used in every aspect of every business. Marketers are using Social Media for promotion of their products or services and communication with their customers. Human Resource management team has been using technological equipment to measure performance of their employees. Operations team utilizes technology to ensure end to end movement of products. Financials of business have also been adaptive to technology and have assisted large firms in creating financial transparency. Even Sales teams have not left any stone unturned in making efficient use of technology and forecasting quarterly or annual sales and assigning targets. In this essay, we have analyzed one blog, one video and one image on Business process technology and explained the intricacies of the same. In this Video a process consultant explains Business process technology works and how technology impacts every process of the business. The video takes us back to a time where technology was nonexistent and there was a bundle of data that was managed by a huge workforce using meagre tools. Since the inception of technology, this collection, acquiring and managing of data has become a cake walk. The video gives an example of recruitment. Anytime a new employee joins the firm there is a truckload of data that comes with that employee. His or her designation, employee ID, salary, documents, department, reporting manager, team etc. It is imperative that the firm stores this data somewhere and this is when the firm makes use of technology in the form of software. Predominant role of the software is to capture, retrieve and manipulate data without humans worrying about where the data is stored and how does it get updated. In order to achieve the same, the software creates a mathematical tool to ensure the entire data is stored and displayed as and when required by the firm. Another aspect of the technology is hardware, this software requires hardware to function. Hardware in the form of Personal computers, cables, networks etc. Therefore every firm has hardware assisting the software in order to complete a simple task of containing data of a new employee. Similarly there are numerous tasks that are done in any enterprise. Storing data, marketing, tracking, payments, and other operational details. All these tasks require technology which is a software assisted by hardware. This is why technology is now an inseparable part of any business and the purpose of technology is to smoothen business processes, save time, save cost (in the long run) and achieve high levels of efficiency leaving no scope of human error. Transforming Customer Experience by Infosys. Speaking of technology, one of the largest IT multinational company writes a blog about Chatbots. Chatbots are artificial intelligence enabled computer programs that can communicate with human users via internet. Chatbots are chat robots that solve queries, answer questions, and schedule appointments among numerous other tasks. This is one of the most optimum use of technology seen in this era. Chatbots are no more a concept, they are now a reality and are widely used on popular platforms like Facebook messenger, and we chat, Slack, Whatsapp, Twitter, Skype and many more. Chatbots can do everything for you from ordering food to booking a dentist appointment, from buying movie tickets to sending birthday cards to close ones. Gartner made a statement this year that while Chatbots cannot replace humans, they can be used to answer discovery questions and offer solutions without any human intervention. For example when you open Facebook messenger and message your friend Lets meet on Thursday, Facebook messenger will automatically show you an option to schedule a reminder for Thursday. Chatbots have taken digital engagement to a whole new level. This is the best evidence of how Technology can improve business processes and make them more efficient. Image: Figure 1: Business Knowledge Management Business knowledge management is the art of creating, saving, sharing, manipulating and managing information and using the same knowledge to make business processes efficient. As described in the image above, knowledge management has three major components People, Technology and Process. Every organization must have sufficient information on these three fronts. This knowledge must be shared with the right people and managed in the right manner. Knowledge management helps in efficient decision making, Building a learning organization and stimulating innovation (Forbes, 2012). People An organization cannot exist without its people. They are the backbone of every business. They materialize the ideas and decisions taken by the firm. Honest knowledge about companies employees is a two way street. The employee must have knowledge about the company policies, clarity in job description, awareness of the organization culture and other such information that may directly or indirectly impact his or her performance. On the other hand, Employee must share honest information about his performance, daily targets, and previous credentials and ensure that the company data remains safe. Process Knowledge of business process is the key to managing the business efficiently. Well defined process makes it easier for the organization to follow and avoid discrepancies. Operations of the business must be clear and doubtless. Knowledge must be gathered about the each process that is imperative to the business. Technology Technology makes business process easy and efficient. Knowledge of which technological tools to be used and how to use them help businesses achieve a better efficiency level. Any Grocery store must have knowledge about how to keep track of products in store, sold products and the out of stock products. Huge firms use RFID technology to gain knowledge on all these fronts. Which makes their business competent. Conclusion: The time where technology was just used to store data is long gone history. Today business processes require and make brilliant use of technology in every field and every department. A simple process of keeping track of employee attendance to Chatbots are all fruits of proficient use of technology. Businesses cannot function with technological advancements in this throat cutting competition and this is why our dependence on technology is growing day by day. Business Process technology is one of the drivers of successful business and the scope of this is only meant to surge drastically and this is sure to save more time and make our businesses more competent. References: Infosys, 2017, https://www.infosysblogs.com/infosysdigital/2017/07/chatbots%20.html, viewed on 25 August, 2017. Forbes, 2012, https://www.forbes.com/sites/lisaquast/2012/08/20/why-knowledge-management-is-important-to-the-success-of-your-company/#3def0bfc3681, viewed on 25 August, 2017.